Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, you can contact us at contact@launox.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, such as special orders or personalized items. Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We recommend that you return items via registered mail so you have proof of postage. Please note that we cannot be held liable for any items which go missing in the post and do not reach us. Any import duties that may arise for shipping and returned items will need to be covered by you.